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02/02/2026

Building Shipper Trust Through Education

Our session featured Jessica Renner, Manager, Cargo Claims and Risk, Jarrett Logistics, alongside Danielle Spinelli, Account Executive at Descartes, sharing real-world strategies for educating shippers on cargo theft risks and modern carrier vetting practices.

Speakers
Danielle Spinelli
Danielle Spinelli Account Executive, Descartes
Jessica Renner
Jessica Renner Cargo Claims & Risk, Jarrett Logistics

Our session featured Jessica Renner, Manager, Cargo Claims and Risk, Jarrett Logistics, alongside Danielle Spinelli, Account Executive at Descartes, sharing real-world strategies for educating shippers on cargo theft risks and modern carrier vetting practices.

In this session, you will learn how to: 

  • Educate shippers on cargo theft risks: Clearly explain today’s most common theft and fraud tactics and why proactive prevention matters. 
  • Demonstrate a strong carrier vetting process: Walk shippers through how you evaluate, verify, and monitor carriers using modern vetting techniques supported by Descartes MyCarrierPortal. 
  • Communicate freight protection with confidence: Translate complex vetting and risk controls into simple, customer-friendly language shippers can easily understand. 
  • Differentiate your service offering: Position your brokerage as a trusted advisor by showing, not just telling how to protect freight. 
  • Equip shippers with shareable resources: Learn how to use a shipper-facing freight protection sheet to reinforce trust and support sales conversations.